HP Stream Notebook - 11-d015na - Cloud Recovery

[BILLYFLYNN39]

My HP Stream Notebook - 11-d015na does not seem to be available for HP Cloud Restore as I cannot find the model in the list.  My trackpad doesn't work in windows but it works fine in the BIOS.  I need to recover this back to factory but don't have the software and the recover partition is gone.  Anyone know where I can download this recovery please? Thanks 🙂

[iomare]

Hi,

You could try reinstalling the Driver for the touchpad

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-stream-11-d000-notebook-pc/7372144/mod...

or uninstalling the driver (from device manager) and then let Windows reinstall.

The best idea would probably be to reinstall the OS. perform a clean install and then Let Windows update the machine. After installation go into settings and update all optional updates (which will be the drivers)

You can create a bootable USB drive with the OS on it from Microsoft

https://www.microsoft.com/en-us/software-download/windows10

During installation choose custom install and delete all partitions. Install in unallocated space. (You will loose all personal data)

Hope it helps,

David

[BILLYFLYNN39]

Thanks David, I've tried the Add and remove from device Manager and re-installing drivers with no luck.  I will go try the fresh copy of windows thanks and will update - Great help thanks 🙂

[BILLYFLYNN39]

unfortunately this hasn't worked for me.  All drivers are up to date but there is an unknown driver so I think this must be it.  I tried updating the synaptics driver with no luck.  OS doesn't see it yet the BIOS does.  The BIOS has been updated too.