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‎03-17-2022 08:44 AM

HP Recommended
Product: HP Stream 14-cb164wm Laptop PC

Hello- my aunt passed away last spring and I was given her HP Stream. I don’t know her windows login password and have been trying to restore/reset back to factory settings. Each time I get to about 30% and then get an error message “there was a problem resetting your PC. No changes were made”. Can anyone help?

Category:
1 REPLY 1

‎03-20-2022 10:08 AM

HP Recommended

@Nicoleg919

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I'm so sorry to hear about your loss.
 

The last thing I can suggest try and restore the OS back to the factory default, the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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