HP Stream - cannot login

[Asarg889]

Hey, I am not able to log in to my HP Stream laptop. When I try to enter the password the keyboard doesn’t type letters. But it types letter when after several attempts I need to type A1B2C3. 
I tried to use both an external keyboard and a desktop keyboard. Both didn’t work. 
Can you suggest how I can fix this? 

[Raj_05]

Hi @Asarg889,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a few potential issues with your HP Stream laptop, either related to the keyboard settings, drivers, or a possible system error. Here are some steps you can try to resolve this issue.

Check for Sticky Keys or Filter Keys:

• Go to the login screen.
• Click on the Ease of Access icon (usually located at the bottom right corner of the screen).
• Make sure Sticky Keys, Filter Keys, and Toggle Keys are all turned off.

Restart Your Laptop in Safe Mode:

• Power off your laptop.
• Turn it on and immediately start pressing the F8 key until you see the Advanced Boot Options menu.
• Use the arrow keys to select Safe Mode and press Enter.
• If you can log in with Safe Mode, there might be a software conflict causing the keyboard issue.

Use the On-Screen Keyboard:

• On the login screen, click on the Ease of Access icon.
• Select "On-Screen Keyboard" and use it to type your password and log in.

Check Keyboard Layout:

• Make sure the keyboard layout is set correctly (e.g., US English).
• On the login screen, click on the language option (usually at the bottom right corner) to ensure it is set to your preferred language.

Update Keyboard Drivers:

• Once logged in (possibly using the on-screen keyboard), update the keyboard drivers.
• Open Device Manager (right-click on the Start button and select Device Manager).
• Expand the "Keyboards" section, right-click on your keyboard device, and select "Update driver."
• Follow the prompts to update the driver.

[Raj_05]

Perform a System Restore:

• If the issue started recently, you might be able to resolve it by restoring your system to a previous state.
• Open the Start menu, search for "System Restore," and follow the prompts to restore your system to a point before the issue started.

Reset Your PC:

• As a last resort, you can reset your PC to its factory settings.
• Go to the login screen, hold down the Shift key, and click on the Power icon, then select Restart.
• Your PC will restart to the Windows Recovery Environment (WinRE).
• Select Troubleshoot > Reset this PC > Remove everything.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support