HP Stream laptop won’t turn on

[Ahelmburg]

I got up to use my hp stream laptop and the screen was completely black, there were no fans running, no light indicating a charge when the battery was plugged in. There was an orange light on the keyboard indicating that the volume was muted. The computer had a full charge and was working prior to today. It is still under manufactures warranty (it is less than 1 year old) however I do not have the serial number and the battery does not come out, so I have no idea where to get the serial number from. Please Help!

[A4Apollo]

Hey there! @Ahelmburg, Thanks for stopping by the HP Support Forums!

I understand you have issues powering on your laptop.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Have you tried charging your laptop using a different adapter?

Do you see any lights blinking on your laptop?

Please provide the product number of your PC to assist you better.

As you mentioned you have issues powering on your laptop.

Try plugging the adapter into a different wall outlet and check if it helps.

Please try the steps recommended below.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, refer this article to further troubleshoot no power issues with your laptop.

Refer this article to know more information about finding product details of your PC. Link: https://hp.care/2xV7fiL

If the issue still persists after trying out the steps. It is a hardware issue with your laptop.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

Have a great day! 🙂

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[jazzyd467]

i typically go on my laptop every night and one night i went to bed and in the morning (which was a weekend) i went to go on my laptop and it wouldn’t turn on. the power light was on and the caps lock button was flashing. it has done this 2 times now and i have tried holding the power button for 15 seconds but when i try to turn it on the same thing happens. i have an hp stream laptop so i can’t take my battery out.