HP Stream password

[Smccoy11]

I was trying to factory reset my laptop before giving it to a friend. I updated it a few weeks back and never got around to the factory reset. I got on today, and it said my pin was incorrect. I tried every thing it could’ve been before resetting. I received the email, put in the pin from that, and then attempted to change my PIN code that way. I did not have any luck and was presented with an error message. I did research and made sure my WiFi was on. I then seen I could factory reset from the Lock Screen. I tried to do that, and it’s now telling me my Microsoft email password is incorrect. I knew it wasn’t, but I changed it anyway. Still no luck getting it to work. I cannot do any of the advanced settings due to it saying my Microsoft email password is incorrect. 

would my next step be to order a USB recovery device? I’d like to avoid paying if possible as I am gifting this laptop. Thank you! 

[zoey7886]

@Smccoy11, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding HP Stream password!  
We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be to reset your device, especially when encountering login issues. Let’s try a few steps to resolve this without needing a recovery USB.

Verify Your Internet Connection

Since your device relies on an internet connection to validate Microsoft credentials, please ensure that:

• Your Wi-Fi is connected before attempting to sign in.
• If using a wired connection, try switching to Wi-Fi instead.
• Restart your router and attempt the login again.

Reset Your Microsoft Account Password

Since the system is rejecting your Microsoft account password:

1. Visit Microsoft’s Password Reset Page from another device.
2. Follow the steps to reset your password.
3. Try logging into your laptop again using the new credentials.

Reset the PC from the Lock Screen

If you still cannot sign in, you may attempt a factory reset directly from the lock screen:

1. On the sign-in screen, press and hold the Shift key while selecting Restart from the power options in the bottom right corner.
2. Once the PC restarts, select Troubleshoot > Reset this PC.
3. Choose Remove Everything and follow the on-screen instructions.

Let me know if this works!

Take care, and have an amazing day! 
 

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Regards,