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Locked

‎02-16-2020 12:10 PM

HP Recommended
Product: HP stream notebook pc 13. 13-c100na
Operating System: Microsoft Windows 10 (32-bit)

Turned it on and the display is of a cracked screen although my actual screen isn't damaged.  Can't get passed that display

1 REPLY 1

‎02-18-2020 06:12 PM

HP Recommended

@Mscallas50

 

I have gone through your Post and I understand your concerns

 

Please check in BIOS and let me know how it goes

 

Shut down the notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

If you those cracks in the BIOS, please contact HP Support for Service Options

 

Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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