cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
107
Flag Post
HP Recommended

HP Stream screen showing a display of cracked screen but actual screen undamaged

‎02-16-2020 12:10 PM

Product: HP stream notebook pc 13. 13-c100na
Operating System: Microsoft Windows 10 (32-bit)

Turned it on and the display is of a cracked screen although my actual screen isn't damaged.  Can't get passed that display

Reply
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,222 13,200 875 864
Message 2 of 2
51
Flag Post
HP Recommended

HP Stream screen showing a display of cracked screen but actual screen undamaged

‎02-18-2020 06:12 PM

@Mscallas50

 

I have gone through your Post and I understand your concerns

 

Please check in BIOS and let me know how it goes

 

Shut down the notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

If you those cracks in the BIOS, please contact HP Support for Service Options

 

Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation