HP Stream won’t come on at all

[Rachiek414]

Hi,

My HP stream laptop won’t switch on at all. I’ve tried to do the reset but that didn’t work. The caps lock button flashes but nothing else is happening. I bought the laptop in July 2020 so is still relatively new.

Does anyone have any other solutions I can try?

Thank you.

[IT_WinSec]

Hello @Rachiek414 Welcome !

I am sorry about your issue. 

• Note that HP Stream 11 is relatively old model and I suspect you may have purchased it last year but it could have been a second hand device, or if new, it may have been manufactured long time ago. Can you provide more details about this ?
• Please, provide some background information - What happened before this issue started ?

• HP has created an official article about such issues you face now. This blinking / these flashes / it is like a Morse Code - It is very important to identify exactly how it blinks, identify the pattern. Post back details how exactly and how often it blinks.
  If possible, capture a video showing the issue, upload it on a 3rd party website/platform and post it back here.

[Rachiek414]

Thank you for your reply.

The computer is 

HP - Stream 11-ak0500 11.6" Laptop - Intel® Celeron™, 32 GB eMMC, Pink

I purchased this from new at Curry’s PC World. 

It was shut down properly at the weekend and has not come back on since. I got it on by holding down power, esc and f10 as was described on another website. Closed it down a couple of times to test it worked okay which it did and now it won’t come on again. 

The caps lock flashes are 5 slow and a break of 2 seconds before a quick 3 flashes and it does this on repeat.

Thanks

[IT_WinSec]

Thank you for your reply and I am sorry about my delay.

• Based on your description and on this article, this is a motherboard/systemboard problem.
• The PC will need to be repaired/serviced.

I understand this is a new computer, purchased as new. Because it is purchased in July 2020, you are entitled to a free in-warranty service. Contact your local HP Support for UK -> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Helpful video about repair options in Europe >> https://www.youtube.com/watch?v=IFi6lQ5lU_c

Keep me posted and let me know how it goes.