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‎04-08-2016 02:42 AM

HP Recommended
Product: HP PAvilion 15-N011TX NB PC
Operating System: Microsoft Windows 8.1 (64-bit)

My Hp Support Assistant and few other applications stopped working when I updated my windows form Windows 8 to Windows 8.1. I don't know why this is happening as I was using the preinstalled windows in my notebook. Kindly provide me a solution for this.

 

Also I want to know the product key of the windows which I am using because it never shows me any product key when I try to check it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2016 10:08 AM

HP Recommended

Hi @Abhishek_07,

 

Thank you for posting at HP Forums!

 

I understand that you have problems with HP Support Assistant and product key. I want to help.

 

Please uninstall the HP Support Assistant from the Program and Features in your Control Panel. Restart the computer and then download the HP Support Assistant from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html. Reinstall it.

 

The product key was embedded in the BIOS. You will need a software to read it.

Check the step 3 of the link: How to Find Product Key for Windows 8 or Windows 8.1

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 
Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

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1 REPLY 1

‎04-09-2016 10:08 AM

HP Recommended

Hi @Abhishek_07,

 

Thank you for posting at HP Forums!

 

I understand that you have problems with HP Support Assistant and product key. I want to help.

 

Please uninstall the HP Support Assistant from the Program and Features in your Control Panel. Restart the computer and then download the HP Support Assistant from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html. Reinstall it.

 

The product key was embedded in the BIOS. You will need a software to read it.

Check the step 3 of the link: How to Find Product Key for Windows 8 or Windows 8.1

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 
Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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