HP Support Assistant failes to show updates

[PedjaS]

WIth my notebook i got HP Support Assistant. At first it did show driver updates and allowed me to execute them, but  it rarely shows that there are updates.

I constantly receive email notifications on driver updates (usualy security fixes) but not via HP Support Assistant. So if I want to apply update I have to search for update file, download and execute it manually.

Any hints how to do this with AP Support Assistant. Reinstalation did not help.

[Dragon-Fur]

@PedjaS 

Assuming the machine is the same as used for your previous threads in this Community.

Considerations

• Not all HP Alerts are immediately updated to the machine's Software and Driver list.

OR

• The list in your computer's Software and Driver Website might provide newer versions of the recommended software / drivers found in an Alert / Advisory.

• HP Support Assistant cannot find / install software and drivers for which at least one version of that software is already installed.  In other words, HP Support Assistant is an "update" program and does not seek out uninstalled software for your computer.

Rather than depend on the HP Support Assistant (HPSA), consider using the Softpaq Download Manager for your business class computer.   The update / installation service provided by SDM is superior to that of the HPSA.  

Caveat:

It is necessary (at least strongly recommended) that any Alert / Advisory be read first to determine the scope of the alert and whether any recommended software / driver updates are newer than the drivers available in your Software and Driver Website and / or those packages recommended by SDM.

Driver Management for Business class computers (SDM)

 Business Systems - Client Management Solutions (software management)

Softpaq Download Manager - HP Software installations / updates / management

Business class computers support a robust, comprehensive software tool for updating and managing HP Software and Drivers:  Softpaq Download Manager (SDM)

 HP SoftPaq Download Manager (SDM)

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP EliteBook 840 G3 Notebook PC

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

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[PedjaS]

Thanks for detailed explanation.

 I searched for an alternative but never got to Softpaq Download Manager. I installed it and it seems to find soem updates. I wil compare to email notifications I get to seeif that mathes.

HP Support Assistant is useless.

[Dragon-Fur]

@PedjaS 

You are welcome.

There is no magic answer, after all.

SDM does a credible job of managing HP software and drivers for business class systems.

HPSA is a consumer grade tool provided for those people who need (or prefer) an "auto" install option.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.