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‎09-26-2018 07:23 AM

HP Recommended
Product: HP ProBook 430 G5
Operating System: Microsoft Windows 10 (64-bit)

hello, have problem with my new laptop. Buy laptop 3 days ago. Install Windows. Then install HP Support Assistant to install all drivers. And with all drivers hp support assistant install some  "HP Firmware Pack(Q85)" After this update my new laptop wont turn on...blinking only CapsLock&NumLock 5 times.This was Bios?  How can i recover my laptop. I try win+b, win+v, create recovery flash,but all this not work for me. HELP PLEASE> i need somebody

1 person had the same question
4 REPLIES 4

‎09-26-2018 10:05 PM - edited ‎09-26-2018 10:07 PM

HP Recommended
  1. Unplug the AC power from the computer.
  2. Press and hold the power button for 15 seconds.
  3. Release the power button.
  4. The computer will power on and should boot normally after releasing the power button.
  5. Re-connect the AC power to the computer.

If no change-contact HP for warranty service:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-27-2018 01:24 AM - edited ‎09-27-2018 01:27 AM

HP Recommended

What a supper "experts" advice. Laptop with killed bios must alive after - Unplug the AC power and plug again(push power button)?

Are you seriusly? sometimes it's better to keep silent than to say anything like this.

Did you think i dont try off laptop ?

Maybe somebody has more reasonable advice?

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‎09-27-2018 01:28 AM - edited ‎09-27-2018 01:29 AM

HP Recommended

Actually that is in one of HP's own documents. A little common courtesy will take you a lot further in getting help on a public forum. Your rudeness may have just closed a door.

Contact HP:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-22-2019 10:06 AM - edited ‎10-22-2019 10:54 AM

HP Recommended

I did solve same issue. The  problem was that the new BIOS  01.08.01 killed my laptop. It ends up with 3 long beeps and 2 short beeps error.

Investigation showed that the new BIOS doesn't support my memory config 8 Gb stock + 16 Gb additionally. 

The solution is to downgrade the BIOS  to 01.02.04 from here https://support.hp.com/ro-en/document/c05945473

Important note that you should detach all drives from laptop before starting with recovery flash inserted and WIN+B otherwise it wouldn't search recovery on the flash. another way to recover is to start the laptop with additional memory detached and launch the BIOS downgrade tool from OS

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