HP Support asst is incorrect

DeerHunter85 · ‎02-26-2021

Hello. I have a HP Envy 17m-bw0013dx. HP webpage picks up correct info in my account. but HP support assisant shows 17m-bw0xxx instead of the correct model number. I think this is affecting my ability to get software updates. I had to manually download all of them after I re-installed Windows 10 Home. BIOS shows 17m-bw0xxx as well. I tried the CTRL + A to "edit" but that did not work. How can I fix this? This laptop has never been sent out for service so it's nothing that could have been done by someone else.

banhien · ‎02-27-2021

@DeerHunter85

Your machine is actually an HP Envy 17m-bw0013dx (ending with dx means sold in The US) and it is a member of the HP Envy 17m-bw0xxx (or HP Envy 17m-bw0000 ) family Therefore all manuals, drivers, software .... you have to use HP Envy 17m-bw0000 support sites.

https://support.hp.com/au-en/drivers/selfservice/hp-envy-17-bw0000-laptop-pc/20283127

Confusion isn't it

Regards.

BH
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DeerHunter85 · ‎02-27-2021

Yes I’m aware of that. However shouldn’t my bios have the actual model number of the PC and shouldn’t hp support assistant show my correct model number? When I reformatted and installed everything hp support assistant didn’t show any updates at all. On a freshly installed OS. Seems odd to me. Had to manually download everything.