• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-14-2020 07:58 AM - edited ‎10-14-2020 08:18 AM

HP Recommended
Product: HP Elitebook
Operating System: Microsoft Windows 10 (64-bit)

HI Everyone,

Hope everyone is being safe and sound !

I have been facing an strange issue with HP models where some of the systems ate able to PXE boot and complete the deployment without any issue.

 

Once the OSD completes we get an black screen "Protected by HP Sure Start" and it just keep on circling and spinning and takes ages to let us log in. I need someone expertise on HP to help us answer the below queries:

 

> What is the reason behind this screen?

> How to get rid of this screen and let the computer log user into it to the earliest?

 

Note: We are building all of our machine in secure boot enable and legacy boot disable and also the fast boot option is disabled too in bios . are we missing something to doing anything wrong during deployment?

 

Hope someone's experience and expertise can help us out with it.

 

Regards,

Shashi Dubey

image0.jpeg

 

1 REPLY 1

‎10-14-2020 08:19 AM

HP Recommended

image0.jpeg

 

Attaching the error screenshot once again

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.