HP System Bios Update Utility doesn't launch nor provide option to create a bootable USB

[JediD]

Have the issue. When going over some other posts such as https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Corrupted-BIOS-Can-t-create-USB... , I found a list of files that were downloaded. My files downloaded are missing some and I believe this is the problem. Also when I try to launch the FWUpdLcl.exe it says that xerces-c_2_7.dll is missing. What laptop number do you have? 

HP ENVY - 15-as133cl 

Maybe it is an issue with a model series.

My list of files is:

CrisisFolder

081D2.fd

CrisisKeyDLL.dll

FlsHook.exe

FlsHookDll.dll

FWUpdLcI.exe

InsydeFlash.exe

iscflash.dll

iscflash.sys

iscflashx64.sys

platform.ini

[Jeet_singh]

@JediD,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

What exactly seems to be an issue with the computer? Are you not able to boot the computer into the Windows

Did it happen after a recent bios update?

In the meantime, let's try these steps here: 

If the computer does not boot after a recent Bios update, then I would suggest here is to perform Bios recovery.

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

If you have followed the steps suggested and still having the issue, I would suggest here is to contact our HP phone support for further assistance. 

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[CF4]

Hi

S:\SP86811>dir /w
  Directory of S:\SP86811

[.]                      [..]                     01854.fd                 CaslDll.dll
CrisisKeyDLL.dll         FlsHook.exe              FlsHookDll.dll           FWUpdLcl.exe
InsydeFlash.exe          InsydeFlash.exe.hpsign   iscflash.dll             iscflash.sys
iscflashx64.sys          platform.ini             xerces-c_2_7.dll
           

DO NOT TAKE IT THAT THE ABOVE IS SUITABLE FOR YOU.