• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-05-2021 09:25 AM - edited ‎10-05-2021 09:46 AM

HP Recommended
Product: Compaq 615
Operating System: Microsoft Windows 7 (64-bit)

I have a Compaq 615 that I wish to restore to its factory default.

 

I've tried to use the F11 option at start up (after pressing escape to access the options), but the message I receive is 'The boot selection failed because a required device is inaccessible'.

Pressing 'enter' (to continue) brings up one choice 'Ramdisc Options' and selecting that brings me back to the original start up screen and error message.

 

When inside Windows 7 I can see that the disk has four partitions. 

 

The first is 'system', the second is 'C:', the third 'D:' is named HP_Recovery, and the fourth (E:) is named HP_TOOLS.

 

I have downloaded the USB Recovery Flash Disk software (sp45774.exe) and installed it on C:.  I also tried installing in HP_Recovery drive with the same result.

 

When I run it (with a 32GB USB drive in the USB port) I get the message 'The source drive does not contain the HP recovery image'.

 

What am I doing wrong?

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.