HP VİCTUS İ5 13500 4050

[HELVACİ53]

My computer spontaneously shut down while i was playing a game and the light above the power button is blinking. my computer won t turn on, can you help me What is te solution?

[Raj_05]

Hi @HELVACİ53,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus laptop may be experiencing a hardware or power issue. Here are a few steps to troubleshoot and potentially resolve the problem.

Check the Power Supply:

• Ensure that the power adapter is securely connected to both the laptop and the wall outlet.
• Try using a different power outlet or a different power adapter if available.

Perform a Hard Reset:

• Disconnect the power adapter and any external devices.
• Press and hold the power button for 15-20 seconds to perform a hard reset.
• Reconnect the power adapter and try turning on the laptop again.

Inspect the Battery:

• If the laptop has a removable battery, try removing it and then powering the laptop with the power adapter only.
• Reinsert the battery and try turning on the laptop.

Check for Overheating:

• Ensure that the laptop is on a hard, flat surface to allow proper ventilation.
• Allow the laptop to cool down for a few minutes before trying to turn it on again.

Look for Diagnostic Lights or Beeps:

• Pay attention to any blinking lights or beeps, which might indicate specific hardware issues. Refer to your laptop's manual for details on what these codes mean.

Examine the RAM:

• If you're comfortable doing so, try reseating the RAM modules. Sometimes, loose or improperly seated RAM can cause startup issues.

Check for Loose Connections:

• Ensure that all internal connections are secure, especially if you've recently upgraded or made changes to the laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support