HP VICTUS 16 RANDOM CRASH

[SAMEL]

Victus by HP 16.1 inch Gaming Laptop

Operating system
Windows 11 Home Single Language 64-bit Version: 22621.963

Microprocessor
AMD Ryzen 5 6600H with Radeon Graphics

System memory
16 GB

Memory slot 1
8GB Samsung 4800MHz
Memory slot 2
8GB Kingston 4800MHz

System board
8A21 19.75

System BIOS
F.17

Video
Graphic device 1
AMD Radeon(TM) Graphics

Current resolution
1920 x 1080

Refresh rate
144 Hz

Version
31.0.12002.4002 (7/11/2022)

Graphic device 2
NVIDIA GeForce RTX 3050 Laptop GPU

Version
31.0.15.2756 (12/5/2022)

Greetings all, I just bought this laptop on November 2022, and for the first 2 weeks my laptop running smoothly even when gaming with my friend. Then suddenly my laptop keeps crashing and rebooting back as normal. It happens very frequently like after 15min or 20 min when running a game, google meet, editing videos, etc... Then I send back the laptop to the seller for checking and they swap it with the new Kingston RAM which they suspect my new upgraded ram is the main cause of the problem. I test it out in front of them like playing a game for almost 30 min and nothing happens and no crash. Then when I get home I tried to play with my friend and it happen again. Now I noticed that whenever I play any game solo, nothing happens and no crash. But, when I play with my friend and talk through discord, it crashes frequently like every 15min or 10min. I already did a full reset on my laptop and it does not fix anything. Other than that, I also update all the devices and windows to the latest version and still cannot fix the issue. Even when I do not run any games and just attend online classes through google meet, it still crashes and reboots itself to normal.  I bought this laptop with the same spec together with my friend and his laptop only crashed once and at that time he just playing a game. my laptop is very frequent and unpredictable. Hope to solve this issue ASAP!!

[Rainbow23]

Hi @SAMEL,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing freezing issues with your Victus by HP 16.1 inch Gaming Laptop.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

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