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‎07-13-2022 07:14 AM - last edited on ‎07-29-2022 10:29 AM by Moderator

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

Hi,

 

This BSOD would pop-up usually when I boot my laptop, right at the login screen where you input your password.

I have been getting this issue quite frequent even though this laptop is just about 1 month old. It has been happening since few days after the purchase. Although it will eventually reboot and I am able to log in, this is annoying and should not be happening to new laptop. I am suspecting a driver issue but which driver, I do not know.

 

Saw a few posts about this but all are not helpful in my case

 

Anyone know how to fix these?

aj971_0-1657717708519.png

 

Category:
3 people had the same question
4 REPLIES 4

‎07-13-2022 07:22 AM - edited ‎07-13-2022 07:23 AM

HP Recommended

Hi:

 

From what I could find on the internet, it is a problem with a Realtek driver system file.

 

It could either be caused by the audio or network adapters.

 

What I recommend you try is to update the Realtek audio, ethernet and Wi-Fi drivers and restart the PC.

 

Audio:

 

6.0.9279.1

 

https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139433.exe 

 

Ethernet:

 

10.50.511.2021

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136938.exe 

 

Wi-Fi:

 

1.0.0.203

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

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‎07-13-2022 09:20 AM

HP Recommended

Updated all the drivers you listed. Still getting the blue screen

1 person found this reply helpful
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‎07-13-2022 09:22 AM - edited ‎07-13-2022 09:22 AM

HP Recommended

If your notebook is still under warranty, I recommend you contact HP support for assistance, because it is probably a hardware problem.

 

Contact HP | HP® Official Site

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‎07-29-2022 10:17 AM - edited ‎08-01-2022 06:15 AM

HP Recommended

having the same issue with new HP pavallion 15

1 person found this reply helpful
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