HP Victus 16 in a bootloop after Windows Update

[SirLizzie]

TL;DR: After a Windows Update on Jan 19, 2022 that includes a BIOS update, the laptop goes into bootloop.

Symptom: when power button is pressed, it lights up for a while, the screen turns on but does not display anything, and the whole thing shuts down.

Diagnostic: Possible that the wrong version of BIOS was pushed during Windows Update and causes bootloop.

Steps taken (so far):

• Used HP Whatsapp support, the chat went on for more than an hour with long silence between chats and numerous time support simply forgot my previous replies. Support ultimately suggests to reset PC.
• Tried Win+B to revert BIOS, Win+V to reset CMOS but doesn't work
• Based on similar issue in forum, tried to revert BIOS to version F.09 and even F.03 but so far not working as it says the bootable flash drive has no bios or corrupted data.
• Called HP support. Support agent has better knowledge this time but the steps she suggested were similar to those above. All did not work. She suspects the same issue: unsupported BIOS was pushed via Windows Update.
• The Support agent raised a ticket and escalates to on-site support as the laptop is still under warranty. 
• On site still hasn't schedule a visit. Will update this thread once that happens.

[SirLizzie · Accepted solution]

Resolved:

Solution: Flash BIOS F.12 Rev A using Flash drive

Method: 

1. Go to https://support.hp.com/my-en/drivers.
2. Login and select your device, or enter the Serial Number into the field.
3. Select the Windows version for your device. in my case it was Win 11 20H2 (64bit)
4. Expand All Drivers
5. Expand BIOS - System Firmware
6. Download HP Consumer Notebook PC BIOS Update (88EB/88EC/88ED/88EE/8934) version F.12 Rev A into another Windows PC
7. Enter a blank Flash Drive into that PC (if there's any file, it will be formatted).
8. Prepare the Bios Flash tool
   1. Launch the Downloaded file (double click) and Accepts all messages (click Next) until you see a list of all removeable drives on that PC.
   2. Select the flash drive you would like to use to flash the BIOS. 
   3. Click on Format
   4. The tool will Format the flash drive and prepare the BIOS tools.
   5. Once done, eject the flash drive.
9. Flash the BIOS
   1. Make sure the bootlooping Victus is powered off.
   2. Connect the power
   3. Plug in the flash drive we prepare in step 8
   4. Press Win + B simultaneously and at the same time, switch on the Victus (press power for 2 seconds)
   5. wait until the BIOS setup tool is launched
   6. follow the instructions, mostly just wait until the laptop restarts several times and Boots into Windows as usual.
10. Done and rejoice

Hope this helps. going to backup my files on cloud after this.

[Malche]

Could someone provide me the new BIOS Version?

Its not available anymore.. just for the model with intel core.

Best regards