HP Windows 8 Recovery Disks not detecting

[kp94]

Hi 

  In the hope of someone can help me.Recently I got some problem due to that I have to do recovery using HP RECOVERY Disks [I ordered it] As I do not have the HP recovery manager or microsoft recovery.So I have to do only through HP recovery discs.

So its suddenly not detecting in my laptop.I touched the down of hard drive I can feel that it is rotating.When I double clicked on it.It pops out that I have to insert the disk.[Even though I inserted].I also wiped dvd with dry cloth to go away with scratches.I tested in my PC it  detected[ofcourse it won't work as it is not HP PC].

I also diagonsised the hard drive component[extensive test] it showed that it passed the test.I tested with other games CDs/DVDs both.It is working fine.

I hope you got my problem.

 Product number :F6B14PA#ACJ

 Thank you

[IT_WinSec · Accepted solution]

Hello,

Thank you for posting in the HP Support forum.

Please, correct me if I am wrong but from your description I understand that HP Probook 450 G1 does not detect the recovery DVD. However, other CDs/DVDs work fine and the recovery media (at least detected) on another PC.

I understand you need to perform Recovery but despite that, is Windows booting correctly at the moment ? What is the problem you get to make you try recovery ? While in Winows, are the recovery discs recognized ?

To be honest, I am not sure why it is not detected but there are some things you can try:

- Boot in the BIOS and disable Secure boot + enable Legacy mode

Details >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/The-selected-boot-device-failed-...

Details >> http://support.hp.com/us-en/document/c03653226

- Try to boot from the DVD recovery media (first one that is re. OS - I see you should have 2 recovery DVDs - one for OS, one for drivers).

keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu. Choose F9 to open Boot options. Select the thumb drive as boot option.

Let me know if this works for you.

[kp94]

hey thanks for your reply

I have done using usb optical drive then recovery dvd got detected

then i countinued the process

[IT_WinSec]

Thanks a lot for your update. Hope everything goes fine.

Do not hesitate to post in the HP forum again should you encounter any issues.