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Locked

‎11-21-2019 03:34 PM

HP Recommended
Product: Spectre 360 convertible
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the tool from MS Store as directed by the HP Support Assistant(Message:Backup important data) butwhen I try to use it, it doesnt recognize my product number N1R85UA#ABA

Is this tool only for desktops or something ?

1 REPLY 1

‎11-24-2019 12:43 PM

HP Recommended

@hlcoach Welcome to HP Community!

 

Please try to download the HP cloud recovery tool on the different systems and check.

 

Please refer to the following link to download and perform the cloud recovery.

 

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