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‎06-04-2026 03:56 PM - last edited on ‎06-05-2026 06:20 AM by Moderator

HP Recommended

Product: HP Spectre x360 2-in-1 Laptop 16-aa0097nr | Product Number: 9C9B6UA#ABA | BIOS F.15 | System Board ID: 8C17

Issue: Recovery via the HP SSRD (System Software Recovery and Deployment) tool fails during the post-restore build phase (PASS2 BBVClean). The OS image restore itself completes successfully (reaches 100%), but the process errors out immediately after during the app installation stage.

Root cause identified in logs: The Intel Connectivity Performance Suite (ICPS) v4.1024.1114.1 (deliverable P0165E-B2J) fails to register its UWP/AppX component. The appxinst.cmd script returns RESULT=FAILED with no standard error output, causing ChkError.cmd to detect a failure in PASS2_BBVClean_BBApps.log and halt recovery.

Steps to reproduce:

1. Boot into HP Recovery (F11 or USB recovery media)
2. Allow image restore to complete (reaches 100%)
3. Recovery fails during PASS2 BBVClean app installation phase

Log file: (google drive link at the bottom) HP_SSRD_LOG.zip attached (collected today 06/04/2026). Key file: System.sav/Logs/BB/[FCC]_Intel_Connectivity_Performance_Suite__ICPS_.LOG

Workaround attempted: None successful. Recovery cannot complete.

Is there an updated ICPS deliverable or a known fix for this APPX registration failure in the recovery environment? 

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