HP cloud recovery tool is broken for the HP Spectre x360 2-in-1 Laptop 16-aa0097nr

[Nofis218]

Product: HP Spectre x360 2-in-1 Laptop 16-aa0097nr | Product Number: 9C9B6UA#ABA | BIOS F.15 | System Board ID: 8C17

Issue: Recovery via the HP SSRD (System Software Recovery and Deployment) tool fails during the post-restore build phase (PASS2 BBVClean). The OS image restore itself completes successfully (reaches 100%), but the process errors out immediately after during the app installation stage.

Root cause identified in logs: The Intel Connectivity Performance Suite (ICPS) v4.1024.1114.1 (deliverable P0165E-B2J) fails to register its UWP/AppX component. The appxinst.cmd script returns RESULT=FAILED with no standard error output, causing ChkError.cmd to detect a failure in PASS2_BBVClean_BBApps.log and halt recovery.

Steps to reproduce:

1. Boot into HP Recovery (F11 or USB recovery media)
2. Allow image restore to complete (reaches 100%)
3. Recovery fails during PASS2 BBVClean app installation phase

Log file: (google drive link at the bottom) HP_SSRD_LOG.zip attached (collected today 06/04/2026). Key file: System.sav/Logs/BB/[FCC]_Intel_Connectivity_Performance_Suite__ICPS_.LOG

Workaround attempted: None successful. Recovery cannot complete.

Is there an updated ICPS deliverable or a known fix for this APPX registration failure in the recovery environment? 

[VikramTheGreat]

Hi @Nofis218,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the detailed information and for providing the recovery logs and troubleshooting findings. The level of detail you've shared is very helpful.

From your description, the operating system image appears to restore successfully, and the failure occurs during the post-recovery application deployment phase when the Intel Connectivity Performance Suite (ICPS) package is being installed. Since the recovery process is stopping during the software deployment stage rather than during image application, I'd like to first ensure no underlying hardware issues are contributing to the recovery failures.

Step 1: Run HP Hardware Diagnostics
Please run a full hardware diagnostic on the notebook:

1. Power off the system. 
2. Power on and repeatedly tap Esc. 
3. Select F2 - System Diagnostics. 
4. Run the Extensive Test (or all available component tests). 
5. Pay particular attention to: 
   • Storage/SSD 
   • Memory 
   • System Board 

If any test reports a failure, please share the Failure ID and the component that failed.

Step 2: Attempt HP Cloud Recovery

If the hardware passes diagnostics, I would recommend performing a recovery using  HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store rather than the current recovery image.

HP Cloud Recovery downloads the latest recovery image available for the device and can sometimes resolve issues related to specific recovery image packages or application deployment components included in an older recovery build.

You can obtain HP Cloud Recovery from HP's support resources and create a new recovery USB using another Windows PC if necessary.

I hope this helps.

Take care and have an amazing day!