HP cloud recovery tool wont work

[Southampton]

I run the HP cloud recovery tool as an administrator - it takes me to microsoft website, so i click on OPEN and it asks be to rune the recovery tool as an administrator (again)?

[Paul_Tikkanen]

Try the version that I zipped up and attached below:

This info link provides the instructions for how to use the HP cloud recovery tool:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

After you install the tool, right-click HP Cloud Recovery Tool, and then select Run as administrator.

[Southampton]

I managed to get this to work, accidentally. It seems you to use the w11 start menu, all apps and then run the tool from there - this certainly wasnt clear from HP instructions. I was just right clicking the downloaded .exe file from the downloads directory and running it as an administrator which obviously wasnt the correct method.

[Southampton]

Oh dear I am being told a HP firmware pack (intel processors) is available, usual problem, says cant be used on this device BIOS and only option is to copy files to hard drive - totally useless.

My current BIOS using MSINFO32 is shown as: Insyde F.20 dated 21/03/1923 whereas the package is saying it wants to download BIOS F.11?

Am I going crazy?

Should I just uninstall the HP support assistant and then reinstall?