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HP Recommended
hp pavilion g6 notebook pc
Microsoft Windows 8 (64-bit)

where do you find  or how do you look up the results from your system diagnostic results?

1 REPLY 1
HP Recommended

The HP PC Hardware Diagnostics are available in two versions. The Windows version is for use in Windows. The UEFI version is for use when Windows won't start.

To download the latest version, go to the HP Hardware Diagnostics website

 

Open HP PC Hardware Diagnostics and run the Fast Test.
  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.
    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.
  2. On the main menu, click System Tests.
  3. Click the System Fast Test tab.
  4. Click Run once.
    While the test is running, the time remaining and test result for each component displays on the screen.
  5. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Hard disk error HARD DISK 1 (3F1) is associated with HP laptops and appears when the laptop hard drive that stores the OS gets damaged or corrupt. It can also occur due to damaged operating system files (caused by bad sectors on the hard drive). 

 

Diagnostics can fix most problems but it can also damage the hard drive. As the drive is already damaged, running Extensive test can lead to drive failure. Therefore, recover your data before proceeding to any step that involves the exhaustive use of the hard drive. 

 

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