HP dv6 won't start up

[Wattsup]

Automatic repair

Your PC did not start up correctly

Restarting doesn't work. Other option. (Advanced options). I don't know what to do at thks point. Please help.

[Jeet_singh]

Hi @Wattsup,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer is powering on, however, doesn't boot into windows anymore, Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the PC before the issue started?

Have you tried to perform a Hard reset on the PC?

When was the last time it worked (date)?

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Run the System diagnostics test as well as run an extensive test on the hard drive and Memory from F2(Please capture the failure ID for further assistance).

For further assistance, please follow the steps suggested in this guide.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Wattsup]

I'm getting this message.... An operating system was not found. Try disconnecting any drives that don't contain an operating system press cnrtl-alt-dlt and restart. Then get the same message. I ran all the tests all came back 100% good. Memory test passed, Hard disc test passed and Hard disc smart passed

[Wattsup]

The last guy I talked to said he couldn't do anything else and I would need to call support to order a recovery media disc since there is no way for me to download dome the web site.

[Wattsup]

I also did the hard reset and get the same message.

[Wattsup]

I did the primary Hard disc self test again and passed, but the comprehensive yes on the hard disc ran for about 30 min and said disc full.

[Wattsup]

I did the primary Hard disc self test again and it passed, but the comprehensive test on the hard disc ran for about 30 min and said disc full.

[Wattsup]

Ok the comprehensive hard disc test came back hard disc 1 full 305. From searching it appears I may need a new hard drive. If this is true can you recommend a website with the best price.

[Wattsup · Accepted solution]

No reply

[Jeet_singh]

Hi @Wattsup,

Sorry for the delayed response,

I appreciate your time and efforts,

I understand you have tried running the test on the hard drive and it seems to have failed. You will need to get the hard drive replaced, this can be done either using the HP Part store Or call the HP Phone support for a repair service.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,