HP error code 0X80000924 UNDERCROFT C

[SophieMae]

I struggled to get my power cable to connect to my printer and get it to turn on. After a few minutes of wiggling, I finally got power. I have always had an issue with the power connection to my printer, meaning I cannot touch the cable while I use the printer otherwise the power will disconnect. When the printer came on, it came up with error  code 0X80000924. I googled this and found someone in the community here had had the same issue and so I followed the steps she was told to follow (reset the printer). This worked for neither of us, as she said in her response. The reply to this was that there was a hardware problem with the printer, I think it was, and that she would need to get the printer replaced. This is an issue for me as I cannot replace this printer, which is rather new, as the shops are closed due to the coronavirus. I need my printer in order to be able to work from home and so I don't know what to do. If anyone knows what I can do, it would be much appreciated.

Thanks

[asmita6658]

Hi @SophieMae

Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error. 

Please try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SophieMae]

I turned the printer back on and the error code had gone. It downloaded an update and is now working fine again. Thank you for the help

[asmita6658]

Hi @SophieMae

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!