HP hard drive

[Ginger2019]

I was trying to download Google chrome in Google play store on my computer and all the sudden it look Japanese and had a 😞 then about 10 minutes later shut down now it says it has no hard drive I did connect it to my phone I'm wondering if this could have done it but I need to know how to fix it

[asmita6658]

Hi @Ginger2019

Welcome to the HP Support Community. I'd be happy to assist you with the Hard Drive issue.

Let's try these steps to perform a hard reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

Also, try restoring the computer -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.
 

If the issue still persists, test the hardware - 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F2 once. 
4. Go to Component test. 
5. From the list, run the Hard Drive (extensive) test. 

You may also refer to this document - HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

Hope this helps! Keep me posted. 

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