HP k 500F RGB gaming keyboard

[DaSh181]

So i bought this RGB gaming keyboard- HP k 500F from Amazon and the issue i am having is that while entering“shows  @ and @ shows “ with shift key and without shift key 2-2 and ‘-‘ displaying correct,  please resolve

[Sneha_01]

Hi @DaSh181 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP K 500F RGB gaming keyboard is experiencing a keyboard layout issue, which can often happen when the keyboard is set to a different language or region. Here are some steps to resolve the issue:

1. Check Keyboard Layout Settings in Windows

Open Settings:

• Press Windows + I to open the Settings menu.

Go to Time & Language:

• Select Time & Language and then click on Language.

Check Preferred Languages:

• Make sure your preferred language (usually English) is set correctly.
• Click on your language and select Options.

Add/Remove Keyboards:

• Ensure the keyboard layout matches your physical keyboard (e.g., US QWERTY). If it doesn’t, add the correct layout and remove any that are not needed.

2. Change Input Method

Change Keyboard Shortcut:

• Sometimes, you may accidentally switch layouts using keyboard shortcuts. Check if Alt + Shift or Windows + Space is toggling between layouts.

Use the Language Bar:

• If you have multiple languages installed, click on the language icon in the taskbar and select the correct layout.

3. Test in Different Applications

Open a text editor (like Notepad) and check if the issue persists across different applications. This can help determine if it's a software-related issue.

4. Check for Keyboard Drivers

Update Drivers:

• Go to Device Manager by right-clicking the Start menu and selecting it.
• Expand Keyboards, right-click your keyboard, and select Update driver.

Uninstall and Reinstall:

• If updating doesn’t work, try uninstalling the keyboard driver. Restart your computer, and Windows should reinstall it automatically.

5. Check for Additional Software

If your keyboard came with specific software (like RGB customization software), ensure it's correctly installed and configured. Sometimes, these applications can change keyboard behavior.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support