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‎08-13-2022 05:36 AM

HP Recommended
Product: HP Notebook - 14-bp101ne
Operating System: Microsoft Windows 10 (64-bit)

My laptop exploded all of a sudden. It went up in smokes and the battery exploded. My house was filled with smoke (it still smells), luckily its not on my lap. But if I was using it, I would have definitely been injured. Since I threw it on the floor.

 

My laptop is not on the recall list so I did not expect this to happen. All my data is lost which was very important for my work. WhatsApp Image 2022-08-13 at 4.24.33 AM (3).jpegWhatsApp Image 2022-08-13 at 4.24.33 AM (2).jpegWhatsApp Image 2022-08-13 at 4.24.33 AM (1).jpegWhatsApp Image 2022-08-13 at 4.24.33 AM.jpeg

 

Thank You! 

Category:
1 REPLY 1

‎08-22-2022 12:26 PM

HP Recommended

Hi @User5394662

 

Welcome to the HP Support Community. I see that you are facing battery-related issues with your HP Notebook - 14-Bp101ne. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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