HP laptop 17 stopped charging and battery died

[Adam_3B]

HP laptop 17 stopped charging and battery died, I cannot re-start the laptop anymore. Any suggestions on how to re-start it and fix the charging issue?

[zoey7886]

@Adam_3B, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Laptop 17 Charging Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP Laptop 17 stops charging and the battery dies, leading to an inability to restart the laptop, several troubleshooting steps may help resolve the issue. Here’s a step-by-step guide to help you troubleshoot and potentially fix the problem.

Step 1: Check the Power Adapter and Connections

1. Verify Power Outlet: Ensure that the power outlet is functioning correctly by plugging in another device to confirm it supplies power.
2. Inspect Power Adapter: Check the power adapter for any visible damage, such as frayed cables or bent connectors.
3. Reconnect Adapter: Disconnect and reconnect the power adapter from the laptop and the power outlet to ensure a secure connection.

Step 2: Perform a Hard Reset

1. Disconnect All Peripherals: Remove all USB devices, external drives, and other peripherals connected to the laptop.
2. Unplug the Power Adapter: Remove the power adapter from the laptop.
3. Remove the Battery: If possible, remove the battery by following the instructions specific to your laptop model. Note that some HP laptops have non-removable batteries.
4. Discharge Residual Power: Press and hold the power button for about 15-20 seconds to discharge any residual power.
5. Reconnect and Restart: Reinsert the battery (if applicable), plug in the power adapter, and try to turn on the laptop.

Step 3: Use an Alternate Power Adapter

If you have access to a compatible power adapter, connect it to your laptop to check if the laptop powers on. This helps identify if the issue is with the original adapter.

Step 4: Inspect the Battery and Charging Port

1. Clean the Charging Port: Use compressed air to clean the charging port on your laptop to ensure there is no dust or debris obstructing the connection.
2. Battery Status: If the battery is removable, check its condition. Swollen or damaged batteries should be replaced. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,