• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
  • Hello, I have any HP laptop, 7th generation Core i3, 1TB. Recently it has been giving me problems. It will continually go to the automatic repair screen. I decided to bring it to a computer repair place and he completely reset it, reinstalled windows and it still wouldn't work. So I brought it back, he then replaced the ram and it seemed to be working fine for him. But when I went to use it, it loaded perfectly until I would open something and then it would pop up with "Your device ran into a problem and needs to restart". Since it kept doing this, I brought it back to the computer repair place. He then replaced the motherboard battery and told me if it didn't work right this time, that he was stumped and could no longer work on it. I just spent so much money trying to fix it and just wondering if anyone would have any advice on what else could be wrong?
3 REPLIES 3
HP Recommended

Hello @at006 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Chapters: 00:00 Introduction 00:18 Download and install UEFI 00:33 Launch UEFI 00:57 Run Symptom Tests 01:20 Run System Tests 01:20 Run Component Tests 01:49 Contact HP with Failure ID This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that
HP Recommended

Thank you for the reply! It passed all the tests. I snapped a photo, but I'm not sure how to add a picture to this reply. And I'm not sure what the next step might be.

HP Recommended

Hello @at006 

There could be a technical error which is not detected by HP Diagnostics software.

Please repeat Extensive HP Diagnotics Tests a few times ... 

 

You should consider buying a new notebook. 

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.