HP laptop not sleeping when lid is closed or giving warning when battery is low.

[Charlotte7]

I took my laptop in for repair last month and since having it back the laptop no longer goes into sleep mode when the lid is closed. Additionally, the laptop gives no warning when the battery is running low and the screen goes black before any notification of low battery is given. I have checked that the settings for power are set to "show icon and notifications" but the problem is still there. Similiarly, I have checked that the laptop is set to sleep mode when the laptop lid is closed, but again it is still not working. What should I do?

[DavidSMP]

Hi @Charlotte7,

Good Day. A warm welcome to the HP community. I reviewed the case relating to the computer not waking up when the lid is closed and the abttery not displaying low battery notifications I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that.

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent Software or Windows update?
• Please let me know the complete model# of the computer to assist you better.

For now please try these steps:

battery issues

• Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer.
• Now check if the issue gets resolved. 

• If it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs

  Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

• Also go to power options>change plan settings under balanced option> advanced power settings> Low battery level> on battery> change it to 20%

• Do the same for plugged in also.
• Critical Battery level > change it to 10%
• Plugged in > also to 10%
• Low battery notification>  change it to on
• Plugged in also change it to on.
• Low battery action > Change it to Do nothing
• Plugged in > change it to do nothing
• Reserve battery level> change it to 10%
• Plugged in> change it to 10%
• Then restart the computer and check if it does the trick for you regarding the battery.
• Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

Sleep issues 

Please perform a hard reset from this link: http://hp.care/2nwQ054

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the option “The computer does not wake up from sleep or hibernate mode”.Then check if the issue is resolved. Please disable Hybrid sleep as well.

•  1: Enabling the Keyboard in Windows 

  Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

  Follow these steps to enable your keyboard to wake your computer from sleep mode: 

• In Windows, search for and open the Device Manager. 

• Click the arrow next to Keyboards and double-click the name of your keyboard. 

• If the Power Management tab is available, proceed to the next step. 

• If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

  If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

• Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

• Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.

• Do the same for the mouse and wifi adapter also.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

.Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 🙂

[BearBones]

Hi David.  This is still an issue with new HP notebooks. We have a brand new HP 14-df0053od which would not go to sleep, lock, or accept MS updates. All button, lid, and battery settings were default. MS Troubleshooter would not work. Your 15 second reset worked fine - fixed all issues.  So question for HP is how they could deliver a notebook in this condition?  Thanks.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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