• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-05-2020 07:42 PM

HP Recommended
Product: Hpenvy X7U53UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

HP laptop not starting.. going in Automatic repair mode. Diagnostic test failed.

Hard Drive Short Dst check : Failed.

Failure Id:GLUFPF-935A05- GXGGRF-60R903.

Productid: X7U53UA#ABA

1 REPLY 1

‎01-06-2020 03:11 AM

HP Recommended

Hi

With an error code like that you would need to replace the Hard Disk and all the software.

 

Manuals may be here...

https://support.hp.com/gb-en/product/hp-envy-15-aq200-x360-convertible-pc/17104619/model/18269649?sk...

 

Drivers here...

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-15-aq200-x360-convertible-pc/17104619/model...

 

Using the HP Cloud Recovery Tool (Windows 10 and 7)

HP PCs - Using the HP Cloud Recovery Tool (Windows 10 and 7)

Learn more

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.