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‎08-21-2018 02:27 PM

HP Recommended
Product: HP bs0xx
Operating System: Microsoft Windows 10 (32-bit)
I factory resettled my HP bs0xx laptop but now it's requiring a password, I've tried my old one and it dosent work, what should I do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2018 04:44 PM

HP Recommended

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎08-21-2018 04:44 PM

HP Recommended

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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