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Thafiona13
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HP laptop requiring password after reset?

HP Recommended
HP bs0xx
Microsoft Windows 10 (32-bit)
I factory resettled my HP bs0xx laptop but now it's requiring a password, I've tried my old one and it dosent work, what should I do?
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CherylG
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HP Recommended

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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1 REPLY 1
CherylG
Level 17
44,714 38,155 3,357 11,483
Message 2 of 2
Flag Post
HP Recommended

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

View solution in original post

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