HP laptop requiring password after reset?

Thafiona13 · ‎08-21-2018

I factory resettled my HP bs0xx laptop but now it's requiring a password, I've tried my old one and it dosent work, what should I do?

CherylG · ‎08-21-2018

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

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CherylG · ‎08-21-2018

Restart and start tapping Esc key. When the menu opens tap F11 for System Recovery. Follow along with the Steps here. This guide doesn't mention having to use Esc but most laptops require it:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

View solution in original post