-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP laptop stuck in boot\auto repair loop.

Create an account on the HP Community to personalize your profile and ask a question
02-28-2023 03:46 PM
I have a 2 year old laptop that is going to a frown face blue screen with the diagnostic stop code: Driver PNP Watchdog. It could have been caused by an auto update but not sure. Some details on laptop below.
OS: Win11 22H2 - (it was running the latest)
Product Name: HP laptop 15-dw3xxx
Product number: 1a3y8av
System board ID: 881E
BIOS version: F.58 (updated to latest)
I have run hardware diagnostics including extensive diags on the storage and see no issues.
I have tried the following:
Registry repair.
Windows repair using boot from USB.
Using an HP repair USB. This just gives the same blue screen message when I boot to it.
Windows 11 media install USB. This boots up and gets to the point where it sees no drives. At this point I have tried to load RST drivers from both Intel and HP and eventually I get the same blue screen error message as opposed to seeing any drives.
Since I see the error when I try to load the RST drivers I am assuming this is an issue the the RST/Optane memory. I have read that you cannot turn this off in the BIOS on HP.
I do not have a running Windows environment so everything has to be done from a boot to a USB. I am fine with losing data on this laptop. I just need a way to re-install an OS on it.
Thanks,
JB
02-28-2023 04:22 PM
I was finally able to get the Win11 install media to see the drives by using an older Win10 RST driver - 18.0.1.11. Now the question is can I fix the current install using this old driver? How would I replace the current driver when it does not boot? Just a manual file copy and replace?
Thanks!