HP laptop

[Sbadwal84]

I bought my laptop only a few months ago and it’s already crashing, it will not stay on for 2 mins without crashing 

[zoey7886]

@Sbadwal84, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Crashing Issues on HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It's frustrating when your laptop crashes frequently. Here are some steps to help troubleshoot and resolve the issue:

Check for Hardware Issues:

• Power Supply: Ensure your laptop's power adapter is working correctly. Test with another compatible power adapter if possible.
• Battery: Ensure the battery is properly inserted and functioning.

Update Drivers and Software:

• Use HP Support Assistant to check for and install the latest driver updates and system updates. This can help resolve compatibility issues.

Run Hardware Diagnostics:

• Use the HP PC Hardware Diagnostics tool to run tests and identify hardware issues. This includes checking the memory, hard drive, and other components.

Scan for Malware:

• Run a full system scan using a trusted antivirus software to ensure malware isn’t causing the crashes.

Check for Windows Updates:

• Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update to check for updates.

Check Event Viewer:

• Open Event Viewer to check for logs that might give clues about why the laptop is crashing. Look under Windows Logs > System for critical errors.

Perform a System Restore:

• If the crashes started recently, try performing a system restore to a point before the issue started. Go to Control Panel > System and Security > System > System Protection > System Restore.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,