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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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06-22-2025 09:02 AM
@Sbadwal84, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Crashing Issues on HP Laptops!
We're thrilled to have the opportunity to assist you and provide a solution.
It's frustrating when your laptop crashes frequently. Here are some steps to help troubleshoot and resolve the issue:
Check for Hardware Issues:
- Power Supply: Ensure your laptop's power adapter is working correctly. Test with another compatible power adapter if possible.
- Battery: Ensure the battery is properly inserted and functioning.
Update Drivers and Software:
- Use HP Support Assistant to check for and install the latest driver updates and system updates. This can help resolve compatibility issues.
Run Hardware Diagnostics:
- Use the HP PC Hardware Diagnostics tool to run tests and identify hardware issues. This includes checking the memory, hard drive, and other components.
Scan for Malware:
- Run a full system scan using a trusted antivirus software to ensure malware isn’t causing the crashes.
Check for Windows Updates:
- Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update to check for updates.
Check Event Viewer:
- Open Event Viewer to check for logs that might give clues about why the laptop is crashing. Look under Windows Logs > System for critical errors.
Perform a System Restore:
- If the crashes started recently, try performing a system restore to a point before the issue started. Go to Control Panel > System and Security > System > System Protection > System Restore.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee