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HP logo and faulty battery loop

Pavilion
Microsoft Windows 10 (64-bit)

My Pavilion is stuck in a loop between the faulty battery warning and the HP start up logo. It has happened since I tried to restore the laptop.I tried all the options available,none worked and this has happened since a failed attempt at restoring and deleting all files. Some help would be much appreciated.

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HP logo and faulty battery loop

Hi @shig1,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop loops between the faulty battery warning and the HP start up logo. Please remove the battery, and start the laptop on the charger. If the laptop cannot start normally, try to perform a system recovery:

HP PCs - Performing an HP System Recovery (Windows 10) (check the last link: Recovery when Windows 10 does not start correctly)

 

Let me know if you can perform the sytem recovery and start the laptop again.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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Thank you so much for your reply SDJL. I have tried that several times and keep getting a bluescreen after selecting windows 10. It does nothing after that.

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HP logo and faulty battery loop

Hi @shig1,

 

Can you disable the automatic restart and perform the hardware failure tests as follow?

HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)

SDJL
I work on behalf of HP


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Hi SDJL  I tried that but still get the loop.

 

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Hi @shig1,

 

Can you run the hardware failure test? Did it pass the test?

 

SDJL
I work on behalf of HP


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Sorry SDJL,how do I get to that?

 

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Hi @shig1,

 

You can follow this:

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

SDJL
I work on behalf of HP


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Thank you.I'll try that and get back to you.

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Hi SDJL.     I ran the quick test and got ....

Hard Drive SMART Check : PASSED

Hard Drive Short DST Check WARNING

 

The extensive check

Hard Drive Smart check :PASSED

Hard Drive Short DST Check :WARNING

 

FAILURE ID : GLN0R3-6S6869-MFPWXF-61SS03

PRODUCT ID:E9J8EA#ABU

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