HP not testing my notebook for Windows 10 Creators Update compatibility

[EckC_25]

Now that Windows 10 Creators Update (version 1703) is released, and HP has published its list of compatible notebooks and desktops for the new OS update, why is my notebook not on the tested list. My notebook is the HP Envy 15-k204na and is less than 2 years old. In fact my HP Care Pack is just about to finish. I think it is outrageous that a relatively new high end notebook is not being tested, and of course hopefully proved to be compatible. Can any of the the HP experts furnish any reason as to why this situation should be the case.

[The_Fossette · Accepted solution]

Hi @EckC_25

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you want to know why your computer was not tested for Windows 10 creator update.

I’d love to help!

I would like to inform you that HP tests only few model of computers to make sure that the original drivers are compatible with the update. However, you can go ahead and install the update if you already have Windows 10 installed on your computer as it is already gone through the compatibility check and should work fine with the update.

Hope that answers your question.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[EckC_25]

Thanks to you, The_Fossette.
When Microsoft pushes the Windows 10 Creators Update to me on Windows Update, I will be much relieved that my notebook should update OK. But I'll still be crossing my fingers until the update competes successfully.

[The_Fossette]

Hi @EckC_25

I am positive that you the update will go through fine.

If any other questions arise, please feel free to write back to me.

Take care 

Cheers!