HP notebook does not start HP envy 13-ad012no

[SheDK]

I cannot start my notebook.

i cant find guidelines to reset and start for this model.

this model doesnt have external battery.

HP envy 13-ad012no

please help.

[A4Apollo]

Hi! @SheDK,

Do you have issues booting into windows or you have issues powering on the PC?

Try the steps recommended below.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

If you are able to boot into the BIOS page, try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

If the issue still persists try performing a system reset using HP cloud recovery.

Refer this article to know more information about performing a cloud recovery. Click Here

Let me know if this helps!

Have a great day! 🙂

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