HP pavilion AU 109na showing whea uncorrectable error

[winterfield]

Hello all, technical idiot needing help here. Son's laptop for uni purchased new from HP direct for a hefty £600 in Dec 2016.

Now showing the error message "whea_uncorrectable_error" on a regular basis.

Son has saved all his work and now using another laptop.

After checking that tghe warranty was a measly 12 months (actually 6 for some aspects) I dont think HP are interested in helping (one to remember for future purchses I guess)

I have tried (and tried) to reset, return to factory settings, rrecover etc. Each time it goes part way and then stalls,

That my friends is about the sum total of my technical knowledge.

Is anyone aware of this problem and how to resolve ?

I am unaware if we ever received a recovery disk but presume we did purchase, as part of the cost, a full version of Windows 10 ?

Any help welcome but please remember you are talking with a luddite 🙂

[IT_WinSec]

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@winterfield wrote:

Hello all, (...) dont think HP are interested in helping (one to remember for future purchses I guess)

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Hello @winterfield

Welcome to the HP Support Community.

HP has created numerous free resources for help and self-help. This error you see, though it not related to HP fault.

This is Windows fault and software drivers fault. It's Microsoft and Windows to blame, not HP. If you used another operating system on this PC, you would not have met this error.

Generally speaking, your problem blue error is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

Particularly, the error "whea_uncorrectable_error" is caused by Windows fault and graphics driver fault.

Microsoft has created an article >> https://support.microsoft.com/en-us/help/4028662/windows-how-to-fix-wheauncorrectableerror

1. Update Windows 10 - Click on Start and go to Settings  > Update & security  > Windows Update, and then select Check for updates
2. Update your Monitor/Display/Graphics driver via Windows Update, via Device Manager or via HP Drivers download site
   >> https://support.hp.com/us-en/document/c03330139

Hope this helps !