HP pavilion can't sign in

[Pdemo75]

Hello, 

I have a pavilion HP laptop and I haven't used it for a few years but unfortunately I have forgotten the password for the laptop and I was wondering if you could help me with my problem. I not sure if I should do a hard reset on the laptop?. I would appreciate it if anyone could help me. Thank you. 

[Kuroi_Kenshi · Accepted solution]

Hi @Pdemo75,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Use Password Reset Options:

• Microsoft Account: If you use a Microsoft account to sign in to your laptop, you can reset your password by visiting the Microsoft password reset page on another device.
• Local Account: If you use a local account, you can try resetting the password through the built-in password reset tool if you previously created a password reset disk.

2. Safe Mode with Command Prompt:

• Access Safe Mode:
  1. Restart your computer and press F8 repeatedly as it boots up.
  2. Select Safe Mode with Command Prompt from the Advanced Boot Options menu.
• Reset the Password:
  1. Once in Command Prompt, type net user to see all the accounts on the system.
  2. Type net user [username] * (replace [username] with your account name) and press Enter.
  3. You will be prompted to enter a new password. Type the new password and press Enter.

3. Password Reset Disk:

• If you created a password reset disk before you forgot the password, you can use it to reset the password by inserting the disk and following the on-screen instructions.

4. Perform a Hard Reset (Factory Reset):

• If the above methods don't work, you can perform a factory reset. Note that this will erase all data on your laptop.
  1. Access Recovery Options:
     • Restart your laptop and press F11 repeatedly during boot-up to access the recovery environment.
  2. Select Recovery Option:
     • Follow the on-screen instructions to reset your laptop to factory settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Pdemo75]

I would like to let you know that I have done what you advised me in the email you sent me and thanks to you it fixed my problem. I would also like to express my gratitude to you and your professionalism in resolving my issue with my login details. Thanks Pdemo 

[Kuroi_Kenshi]

HI @Pdemo75,

Thanks for the kind words and letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,