HP pavilion issues

[Kay4thewait]

Hello, i found an old family laptop ( HP Pavilion from 2021 ) and i couldn’t get into the old account on it so I reset the laptop. I enabled safe mode also but when it logs in, the home screen is black and it won’t allow me to click the windows icon to download apps or go to settings etc. please help!! I can see the bottom tool bar but I can’t click anything and it won’t go back the Home Screen 

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  1KT77UA#ABA

[Kay4thewait]

Hi, so I’ll need that to recover? Im just trying to log in on my own account and I’ve made it to the desktop screen but it says location is not available & desktop is unavailable , can I fix this?

[Paul_Tikkanen]

Unfortunately, I would have no idea how to fix the problem since you can't do anything with the PC.

I suggest you find a friend or relative that can make the recovery media for you.