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HP pavilion laptop goes to sleep and won't wake up after anywhere from 3 minutes to 7 minutes

HP Recommended
pavilion
Microsoft Windows 10 (32-bit)

I bought this laptop in December 2018 and have always had the problem of it going to sleep and not coming back on. I have to do a hard shut down and power back up and wait a long time for everything to reload, then restore the old pages. I'm beyond frustrated and have tried everything that is in all the support forums (drivers, bios, etc...). The keyboard setting was one I had not seen before, but I have no keyboard option in Device Manager, only typing and touchpad. I am paying HP for support and all they have recommended to me is to restore to factory settings. I had to wait to get an external hard drive, but am leery of doing that as it will wipe out my Office suite. I don't think this will fix anything since it did this from the moment I bought it. At times, it will stay on and not go to sleep until I close the lid. Those are the best days of my life! Most of the time, however, it goes to sleep within a few minutes and I have to do the hard shut down and restart. I have never had a computer do this before and have never seen anything like it. I think the computer is defective and they won't replace it! I need help!

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@Charlie_007 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, 

I suggest you make a few changes to the way sleep mode works under power options:

  • Change - "Put the computer to sleep" to preferred time,
  • And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

  1. In Windows, search for and open Control panel.

  2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

  3. Click Power Options.

  4. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Expand Sleep, and then expand Allow hybrid sleep.

  7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu
     

  8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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