I bought this laptop in December 2018 and have always had the problem of it going to sleep and not coming back on. I have to do a hard shut down and power back up and wait a long time for everything to reload, then restore the old pages. I'm beyond frustrated and have tried everything that is in all the support forums (drivers, bios, etc...). The keyboard setting was one I had not seen before, but I have no keyboard option in Device Manager, only typing and touchpad. I am paying HP for support and all they have recommended to me is to restore to factory settings. I had to wait to get an external hard drive, but am leery of doing that as it will wipe out my Office suite. I don't think this will fix anything since it did this from the moment I bought it. At times, it will stay on and not go to sleep until I close the lid. Those are the best days of my life! Most of the time, however, it goes to sleep within a few minutes and I have to do the hard shut down and restart. I have never had a computer do this before and have never seen anything like it. I think the computer is defective and they won't replace it! I need help!
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I suggest you make a few changes to the way sleep mode works under power options:
Change - "Put the computer to sleep" to preferred time,
And Change - "Turn off the monitor" to never.
If the issue persists, try the below steps:
Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.
In Windows, search for and open Control panel.
Make sure the View by setting is set to Category, and then click Hardware and Sound.
Click Power Options.
Click Change plan settings for the power plan that is selected.
Click Change advanced power settings.
Expand Sleep, and then expand Allow hybrid sleep.
Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.
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