• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Hp pavilion notebook 17-g121wm
Microsoft Windows 10 (64-bit)

I recently got a laptop for my birthday from a friend, however he stated he forgot the bios password I contacted HP and they told me that I would need to send it into a hp repair facility and get a motherboard replacement for $360 I believe they said, I asked to talk to a supervisor to see if there was another way. There is many forums on this product stating that I could be sent a bin file to reset the password to get into bios that says solved however hp had no such fix they stated. This is rediculious this is a bios password that prevents me from acessing the laptop, I tried removing the cmos battery I tried removing the hard drive and waiting hours and reinstalled everything and nothing works. I understand that the bios password is security but passwords can be forgettin and in older model notebooks there are master keys to unlock but in this model is not I will probably never buy a hp product again after the frustration I have been having with the horrible support who just want me to get the motherboard replaced when it works fine, as friend used it a little over a week ago and literally lost the written password is there any other solution I can do? Please can anyone help? 

2 REPLIES 2
HP Recommended

Welcome to the forum @sniperlawless

 

When asked for the password just hit enter 3 times.

 

Post any code if you receive one???

 

REO

HP Recommended

@sniperlawless

 

Do you still need help???

 

REO

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.