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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP pavilion notebook 17 g121wm

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11-20-2018 08:59 PM
I recently got a laptop for my birthday from a friend, however he stated he forgot the bios password I contacted HP and they told me that I would need to send it into a hp repair facility and get a motherboard replacement for $360 I believe they said, I asked to talk to a supervisor to see if there was another way. There is many forums on this product stating that I could be sent a bin file to reset the password to get into bios that says solved however hp had no such fix they stated. This is rediculious this is a bios password that prevents me from acessing the laptop, I tried removing the cmos battery I tried removing the hard drive and waiting hours and reinstalled everything and nothing works. I understand that the bios password is security but passwords can be forgettin and in older model notebooks there are master keys to unlock but in this model is not I will probably never buy a hp product again after the frustration I have been having with the horrible support who just want me to get the motherboard replaced when it works fine, as friend used it a little over a week ago and literally lost the written password is there any other solution I can do? Please can anyone help?