HP pavilion shutting down because of heat

[Briansgaron]

Yes I have a pavilion HP 17 laptop which I absolutely love but all the sudden it would cut off and then when I turn it back on it will say either a battery problem or the heat please advise thanks

[WAWood · Accepted solution]

@Briansgaron 

As to the battery issue -- You can check the battery to some extent using Powershell built into Windows 10, as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.

As to the overheating, sorry, but modern laptops tend to run hot. With the lighter cases, smaller sizes, faster processors, and more power graphics chips, the combination drives up the heat and can overpower the fan(s).

About all you can do is purchase a laptop bases containing fans that will then draw heat away from the laptop and possibly, cool it down so that it no longer overheats.

Please note that if you are using the laptop for video streaming, that is one of the most demaning things you can force it to do and that will drive up the heat considerably.