HP pavillion not switching off.

[CanmoreVP]

Can't switch off laptop even holding down power button for up to 30 seconds.

[Gaya1239 · Accepted solution]

Hi @CanmoreVP,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Pavilion 14 Laptop (14-dv2000) not switching off, even after holding down the power button for 30 seconds, try the following troubleshooting steps:

• May I know

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

3. Do You see a light glowing on the power button and next to the charging Port 
 

Force Shutdown Using the Power Button:

• Press and hold the power button for 15 seconds or more, even if the screen is not responding. This can force a hard shutdown.

Disconnect the Battery and Power:

• If the battery is removable, remove the battery and unplug the power adapter.
• Hold the power button down for about 15 seconds to discharge any residual power.
• Reconnect the power cable (and battery, if removable) and try turning the laptop back on.

Perform a Hard Reset:

• With the laptop powered off, disconnect all peripherals (USB devices, external monitors, etc.).
• Press and hold the power button for 15-30 seconds to reset the hardware.
• Afterward, try turning the laptop on again.

Check for Software or System Issues:

• If the laptop eventually powers on but continues to have shutdown issues, a software issue may be causing it. Try updating your drivers and BIOS to the latest versions from HP’s support page.
• Consider performing a system update or reset if there are persistent software-related problems.

Check for Stuck Keys:

• Sometimes, a stuck key (especially the power or another key in the sleep/hibernate mode) might cause this issue. Check if any keys on the keyboard are physically stuck or malfunctioning.

Check Power Settings:

• Go to Control Panel > Power Options and check your settings. If the laptop is set to sleep or hibernate rather than fully shutting down, try changing these settings.

Refer to this document: HP Pavilion 14 Laptop PC 14-dv2000 (4Z017AV) User Manual

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I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CanmoreVP]

After the computer has been on for a few moments the screen starts to pixelate then goes blank (black). Think I will replace RAM see if this is the issue?

[Gaya1239]

Hi @CanmoreVP ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

HI @CanmoreVP,

Thank you for your response,

We apologize for the inconvenience, I recommend reaching out to our phone support for further assistance.

You can reach out at HP UK Customer Support no:  0207 660 0596. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support