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‎05-03-2020 07:18 PM

HP Recommended
Product: HP pavilion all in one desktop
Operating System: Microsoft Windows 10 (64-bit)
Product: HP Pavilion desktop all in one 
Operating System: Microsoft Windows 10 (64-Bit)

I'm trying to reset HP factory settings, “Restoration Incomplete” error happened when touch-screen was touched. Of the 3 error message options (save log, details and retry) the “retry” option does not fix it & goes back to the same screen with the error message over & over.   Please help! 

2 REPLIES 2

‎05-11-2020 08:40 AM

HP Recommended

@MRNEUMAN Welcome to HP Community!

 

I understand that you are unable to reset HP factory settings.

 

In that case, I would suggest you perform the hard drive test and check.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎05-11-2020 10:34 PM

HP Recommended

Try fresh windows installation from external usb media. Install fresh windows from Microsoft website

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