HP recovery Partition

[Bizreh]

hi,

During updating windows 8 to 10 , has an error and then i made maintance windows so i was format and install windows 10 , after i install all the software and drivers for internet i cant install HP Recovery manager ( massage was giving : HTA cant find ) .and in the same time i cant   retore factory in the hiden partition via HP recovery manager .

[Riddle_Decipher]

@Bizreh

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand HP Recovery Partition isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Do you mean Windows 10 was installed using a disc after the drive was formatted?

Do you have a recovery manager on your PC as the (D) Drive?

While you respond to that, If the recovery didn't go through successfully I recommend you re-initiate the recovery:

Click here for instructions.

If the recovery manager is no longer available or doesn't work, I suggest you get yourself a recovery media and use that instead, If you didn't create one on your own when the PC has been working: Click here to order one.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Bizreh]

Hei,

thank you very much for all support online,

• during regular updating windows via internet, it was update automatic from windows 8 to 10 so during that its have an error stein i select maintained windows and then it was format everything.
• Yes I have a recovery Manager in Disc D but I can’t open it and when I installed from HP web side can’t be download as the massage was give it (can’t find HTA)

[DavidSMP · Accepted solution]

Hi @Bizreh,

I read the post completely.  Good job on troubleshooting. Kudos to you for a job well done. 🙂 As @Riddle_Decipher is out of office, I am responding on his behalf.Please roll back to the previous windows build. Then update the bios from this link: http://hp.com/drivers and follow the on-screen instructions. 

Then reinstall Windows 10. THis should do the trick for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Bizreh]

I appreciate your help its work now

thanks

[DavidSMP]

Hi @Bizreh,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂