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‎05-17-2020 08:17 PM

HP Recommended
Product: HP - 15 CC129tx
Operating System: Microsoft Windows 10 (64-bit)

hello, I have purchased the HP recovery kit that has 3 DVDs in it. I was not sure about the process and when searched online I was confused with various things. Please help me to do my system recovery 

I don't know if my product has come default with win10 or it has been installed manually by the seller

hence I want someone to help me with the same 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2020 09:48 PM

HP Recommended

@Harsha0495 

According to the HP specs for your model PC, it came with Win10 preloaded -- so that is the OS that will get restored using the disks.

 

The process is you boot the PC from the first disk and follow the directions for loading the disks.  It could take a couple of hours or more to do the factory reset from the disks.

 

When done, the PC will reboot one last time and initial setup will be run, just like the first time you used the PC.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎05-17-2020 09:48 PM

HP Recommended

@Harsha0495 

According to the HP specs for your model PC, it came with Win10 preloaded -- so that is the OS that will get restored using the disks.

 

The process is you boot the PC from the first disk and follow the directions for loading the disks.  It could take a couple of hours or more to do the factory reset from the disks.

 

When done, the PC will reboot one last time and initial setup will be run, just like the first time you used the PC.



I am a volunteer and I do not work for, nor represent, HP
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‎05-18-2020 06:20 PM

HP Recommended

When I have purchased the product the seller himself had created the recovery drive and said to use that recovery drive when you need to recover the PC. It is partitioned in my HDD as F drive. Now how should i continue to recover the PC 
can I use the disks that i have got or other way to use recovery drive?
and How?

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