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11-05-2020 08:58 AM
Yesterday my laptop did an error ans said I had to turn off. When I restarted it the screen says HP Repairing disk errors. This might take over an hour to complete. It has bee nb several hours and the screen is still on. I was not on the laptop when the error to turn off came up, it was just turned on. Is there a way to get my laptop functioning again?
11-05-2020 10:22 AM
Sorry to tell you this, but in nearly all cases, disk errors can not be repaired -- especially if those are hardware errors.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
I am a volunteer and I do not work for, nor represent, HP